Be Excellent To Each Other

Your withdrawal request for the total amount of £47.75 is currently being reviewed. As part of our security process, we require:

1. Valid photo identification (e.g. passport or driving license).

The ID must display the following:

• Photo
• First and last name
• Billing address as registered in the account
• Birth date
• Expiration date (if one is not present on the document please specify)
• Signature

In the event that the address present on your identification document differs from the address registered in your account, you will need to provide us with a utility bill or a bank statement displaying the registered address.

The document must display the following:

• full name and the address as registered in your account
• Company logo (displayed clearly)
• Date (within a three(3) month period)


2. Front and back copies of the credit cards used to deposit in your account.

The credit card copies must display the following:

• Name (as registered in the account)
• Expiration date
• First 6 and last 4 digits on front of the credit card
• Last 4 digits at the back of the credit card
• signature

Note: As it is necessary for us to see only the first 6 and last 4 digits on the credit card, we suggest that you hide the middle digits and the 3 digit Card Security Code (CVV/CVV2) as a security precaution.

If you no longer have any one of the credit cards registered, a bank statement for the card in question will suffice.

The document must display the following:

• first and last name as registered in your account
• credit card number
• Bank Name and/or Bank Logo (displayed clearly)
• Transactions made within the last six (6) months

Additionally, the documents sent must be:

• clear and legible
• a full document (displaying the edges of the card/document)
• in either jpeg, adobe, tiff file formats
• less than 1MB (if sent as an e-mail attachment).


We suggest that the documents are sent as e-mail attachments to [email protected] by scanning them or photographing them with a digital camera.
If you are unable to do so, you may try faxing them to: Canada: 1-800-884-5374 UK: 44-800-4715-207 or International: 44-800-4715-207.

Please be informed that this is regular security procedure to require identification documents on your first withdrawal and also for your own security. Note that you can hide the digits in the middle of your debit/credit card and also the security code on the back of the card as a security precaution. We need only the first 6 and last 4 digits of the card number.

Please read point 6. DEPOSITS AND WITHDRAWALS from the terms and conditions of Titanbet.

"6.3 As well as any other verification processes we may undertake, any account holders depositing from debit and credit cards may be required to provide additional proof of identity to assist with age verification before making their first withdrawal. We refer you to section 4 of these General Terms and Conditions which explains more about age verification. Whilst these additional checks are not generally required for credit card users, we reserve the right to request such documentation prior to processing a withdrawal, should circumstances dictate. Therefore, we reserve the right to request specific proof of identity in the form of, including but not limited to: passport number, photocopy of a valid identity document, utility bill or header of a recent card statement."

Anti money laundering rules?

• Name (as registered in the account)
• Expiration date
• First 6 and last 4 digits on front of the credit card
• Last 4 digits at the back of the credit card
• signature

WTF???

Anti money laundering rules?

I thought about that but surely £48 falls well below any criteria that might trigger that?

Anti-Money Laundering legislation only kicks in if behaviour is being exhibited that would make a reasonable person suspect that something underhanded is occurring, or if the transaction involves parties or nations known to be 'dubious'.

See above. How many times do you see companies blame 'Rules' where they are actually trying to solve their own Admin. If it is in the T&Cs, then they can do pretty much what they like.

That's a complete identity-thefting kit right there. Clearly designed to put anyone off claiming their money.

It's pretty much common practice.

We would like to inform you that after reviewing your case, our security department waived the documents for your current withdrawal.

However, please note, that no future withdrawals will be processed without the receipt and approval of all the requested documents.

In which case, please note that you can close my account and get directly to fucking fuck.

I bet there's a fair few folks that back down though. Scary thought.

6.3 As well as any other verification processes we may undertake, any account holders depositing from debit and credit cards may be required to provide additional proof of identity to assist with age verification before making their first withdrawal. We refer you to section 4 of these General Terms and Conditions which explains more about age verification. Whilst these additional checks are not generally required for credit card users, we reserve the right to request such documentation prior to processing a withdrawal, should circumstances dictate. Therefore, we reserve the right to request specific proof of identity in the form of, including but not limited to: passport number, photocopy of a valid identity document, utility bill or header of a recent card statement.
6.4 Any documents requested from you must be mailed, scanned, e-mailed or faxed to us at the address and numbers provided on the 24/7 support page. In the event that a sum is mistakenly credited to your account we shall be entitled to make the appropriate adjustment to it.

4.2 We will not open an account unless we believe, acting reasonably, that you are 18 years or over. We are entitled to verify any information you give us when you open an account to ensure you are over the age of 18 and we may ask you to provide us with proof you are over 18. You will not be able to withdraw any winnings until our verification process has been satisfactorily completed. In any event, if you have failed to satisfactorily complete our age verification checks, we are entitled to freeze your account, prevent you from gambling any further until you have satisfactorily completed these checks and, if upon completion of age verification you are ultimately shown to be underage, we will return all stakes to you but are under no obligation to pay any winnings.

and ended up withdrawing over £2000 once I'd satisfied the wagering requirements.

Hero

In order to complete processing a player's withdrawal request, we sometimes request copies of the player's credit cards, identification and confirmation documents, this is a one-time security procedure.

If after 10 days, as in your case, we have not received legible copies of your documentation, we return the amount of your withdrawal request back to your balance. We may also choose to refund your deposit method at this point; however this is done at our sole discretion and may not be done at all.

You may play the funds in your account or make another withdrawal request. However, please be advised that we will once again require these documents to complete processing the withdrawal request. All other requirements have been met and once your documents are received, your payment will be sent out.