Hey everyone. Chair arrived today. I didn't hear anything from them yesterday (the scheduled ship date) so I emailed their CS last night around 8. Woke up with this in my inbox.
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Good Morning,
I have been informed that you will receive delivery of your chair today. My apologies to the delay as it seems your order was misplaced of the system by accident. Please accept my sincere apologies for the delay and any inconvenience caused.
Kind Regards
(A nice lady).
To which I replied.
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Thanks (A nice lady) ! sounds good to me. I've been sitting on a chair with no back or no arms like a refugee for a week now so it will come as a relief.
Do you know which courier is delivering it? and are there any tracking details?
Thanks, and thanks for your timely response.
To which I recieved this -
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Good Afternoon,
I am glad you will have a chair with arms and a back now!
Yes we use the courier City Link. Tracking number is XXXXXXXXX
Kind Regards
(A nice lady)
OK about an hour later the chair arrived. The leather is like a woman's thighs. It really is the most gorgeous supple leather I've seen. I started putting it together and the fit and finish was absolutely top notch. Padding is three times thicker than the chair before, arms are heavy solid and well padded.
Sadly right as I was about to meet the two parts I noticed this.
Which isn't the end of the world. For reasons my next email sum up.
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Hi (A very nice lady). The chair arrived about twenty minutes ago.
I put it together and it's a lovely solid chair, but I have got a small problem with it.
On the outside of one of the armrests it looks like the arm has been pinched in transit or packing and there are two small holes in the leather. I don't mind this that much because I am desperate for a chair but I wondered what the warranty is on the chair?
What worries me is that the lovely soft leather (tremendous as it is) may split over time and I have had chairs where the arms go and you end up with a sharp piece of metal poking out into your elbow. Obviously right now they are only about 5mm each (one worse than the other) but I'm afraid that over the coming months they could get worse.
I attatch a picture. Sorry about the poor quality. If I add flash to the camera because the chair is white you cannot see the holes, and if I remove flash they come out fuzzy. I can try to get more later.
Thanks again, other than the two small holes it's a lovely incredibly solid chair, probably among the best quality I have seen.
Andy
So basically I was whining very quietly and fully prepared to leave the chair as it is and take my chances. Within five minutes of sending that email though?
I got this.
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Good Afternoon,
My apologies for the inconvenience you have received. Could you please tell me which armrest it is so I can send a replacement for you free of charge. Also the chair has a year warranty.
Many thanks & kind Regards
(my new friend).
So hey, really can't ask for more than that. My favourite part though was not only does the box have their company name all over it but they seem to carry all the spare parts for their chairs. Saving you the bollock busting aggro of packing it all back in the box and sending it back.
The chair itself is just gorgeous, no flex in the arms and no creaks or noises (unlike the last one) and is like sitting in a soft cloud. I love it.
So very strongly reccomend that company