O2/Be do have a fair usage policy so technically aren't as
really unlimited as Sky Max, but have almost never gone so far as to tell someone to back off and are probably less contended.
O2's customer service is actually very good. Not perfect by any means, but very good, especially for the cheapness. If you're not an O2 Mobile customer and so aren't eligible for the £5/mo discount, Be might be a better bet because they operate a 3 month contract rather than 12. They have a Business package, the details of which I don't know but are on the
website.
LaceSensor wrote:
also, how does one go about migrating?
You ring your ISP's support line (or perhaps follow the online procedure that some do, for example Namesco) and ask for a MAC. Be prepared to put up with bullshit attempts to dissuade and/or confuse you - especially if it's Virgin, as a colleague found out; 3 weeks it took to make them shut the fuck up and provide the MAC. Which is just wrong, the rules say they have 14 days (I think) to provide one. When you have your MAC, place your (possibly distinct migration) order with the new ISP providing it where asked. Try to time it so the migration happens towards the end of your payment period because the outgoing ISP will usually be petty and not refund the part period you aren't receiving the service.
LaceSensor wrote:
and should I be paying any canccellations? my previous broadband was for 12 months contract (initial period) which I continued and is due to run out july 2009. Am I liable if I switch now?
Do you mean that you've gone past the initial 12 month period? If so, there should be no cancellation fee - it should be clearly stated in your T&Cs. I didn't think any ISP required extended periods after the opening one, they usually swap onto a rolling monthly deal. This stuff's all ISP-specific, unfortunately, although OfCom did advise them to start getting their shit together.
LaceSensor wrote:
Lastly, how long will I be "down" for without broadband?
O2 say 6-10 working days if all you're doing is migrating (the problems I had were in moving house, and at least half down to BT). When I migrated from Namesco to O2, it actually took about 4 working days from order confirmation.