Virgin - TiVo service

Agent Starling · **Joined:** 8th Apr, 2008 **Posts:** 1701

But... this is like that TV thread, where someone says something is crap, and someone else says no, it's great.

I've been with Virgin for well over a decade - never had the slightest problem. If I've ever had to call them, the problem has been sorted over the phone, the engineers have always arrived on time, etc.

:shrug:

Mr Burrrrt · **Posted:** Wed Aug 22, 2012 13:38

Agent Starling wrote:

the engineers have always arrived on time, etc.

:shrug:

Yeah, the engineers arrived on time. 'On time' being the arse end of 5 hour time frame.

Morte · **Posted:** Wed Aug 22, 2012 13:39

Again, I've never had a problem when dealing with Virgin (or at least I cannot recall any)...and all the guys that have had to come round have been splendid and punctual fellows, whether it was an installation or dealing with a fault.

Longest I've been without access has been 48 hours and even that didn't involve total none access, just intermittant.

Agent Starling · **Joined:** 8th Apr, 2008 **Posts:** 1701

Mr Burrrrt wrote:

Agent Starling wrote:

the engineers have always arrived on time, etc.

:shrug:

Yeah, the engineers arrived on time. 'On time' being the arse end of 5 hour time frame.

Quote:

But... this is like that TV thread, where someone says something is crap, and someone else says no, it's great.

myp · **Posted:** Wed Aug 22, 2012 13:41

Agent Starling wrote:

But... this is like that TV thread, where someone says something is crap, and someone else says no, it's great.

I've been with Virgin for well over a decade - never had the slightest problem. If I've ever had to call them, the problem has been sorted over the phone, the engineers have always arrived on time, etc.

:shrug:

I'm not really worried about how long you've been with them, but how smooth the installation was. It's the rigmarole of upheaval I fear, not the service I'll get for the next decade.

ApplePieOfDestiny · **Joined:** 17th Dec, 2008 **Posts:** 8293

I should note that despite my installation issues (3 months from order to completion, but in practice, 5 days downtime for the services I wanted) and a fuck up 2 years ago at their end, I wouldn't actually be without it for as long as I live in a cabled area.

Agent Starling · **Joined:** 8th Apr, 2008 **Posts:** 1701

The Last Salmon Man wrote:

Agent Starling wrote:

But... this is like that TV thread, where someone says something is crap, and someone else says no, it's great.

I've been with Virgin for well over a decade - never had the slightest problem. If I've ever had to call them, the problem has been sorted over the phone, the engineers have always arrived on time, etc.

:shrug:

I'm not really worried about how long you've been with them, but how smooth the installation was. It's the rigmarole of upheaval I fear, not the service I'll get for the next decade.

Fair enough, but then surely I covered that too when I said they have sorted problems straight away over the phone (I had a few broadband issues once and they needed to come out for that), and they were on time and excellent and efficient when I had my Tivo installed earlier this year.

myp · **Posted:** Wed Aug 22, 2012 13:47

Anyway, this is completely moot. I've just done the check on their website and I'm not in a cable area, anyway.

In some ways, that's a relief. In other ways, boo.

DavPaz · **Joined:** 27th Jun, 2008 **Posts:** 38667

My only truly bad experience was during the recent speed bump when they action the bump before they delivered the new modem, resulting in no internet for the Paz household for a week. The sales call centre is overseas, but the customer service seems to be based in Scotland.

KovacsC · **Posted:** Wed Aug 22, 2012 14:32

ApplePieOfDestiny wrote:

The Last Salmon Man wrote:

How heart-achingly painful would it be to switch to Virgin? The only thing I stand to lose is F1 in HD that I can see.

The painful bits are:

1) Arranging Virgin Engineer appointment
2) Phoning to ask where Virgin engineer is
3) Virgin Engineer leaving telling you that he's logged the installation as complete, and it will 'activate in 15 minutes'
4) Calling Virgin and spending 30 minutes going through tests that you know won't make any difference
5) Logging an issue
6) Arranging Virgin engineer appointment
7) Phoning to ask where Virgin Engineer is

Asking why Virgin man has now correctly activated your broadband and TV, but not installed phone line still
9) Calling Virgin and telling you can't test the phone line, as IT ISN'T PHYSICALLY FUCKING INSTALLED
10) Calling Virgin and apologising to supervisor for swearing at nice Indian Call centre man
11) Arranging Virgin Engineer Appointment for some time 3 weeks hence
12) Phoning to ask where Virgin Engineer is
13) Realising that now the phone is installed you never use it, but you have to pay for it anyway.

Or ring Virgin ask for a upgrade

1) The arrange a time
2) They phone and text to confirm time
3) Day of install ring to give a more accurate time
4) Engineer turns up.
5) Job done.

myp · **Posted:** Wed Aug 22, 2012 14:35

"Hello Mr Branson. Yes, I'd like to upgrade my Virgin package please. To 60Mb/s, yes. What am I currently on? 16Mb/s. With Sky. In an area that doesn't have cable. Hello? HELLO? Is this thing on?"

Grim... · **Posted:** Wed Aug 22, 2012 14:40

The Last Salmon Man wrote:

"Hello Mr Branson. Yes, I'd like to upgrade my Virgin package please. To 60Mb/s, yes. What am I currently on? 16Mb/s. With Sky. In an area that doesn't have cable. Hello? HELLO? Is this thing on?"

Sky phone system not that good, then?

MaliA · **Posted:** Wed Aug 22, 2012 14:42

Grim... wrote:

The Last Salmon Man wrote:

"Hello Mr Branson. Yes, I'd like to upgrade my Virgin package please. To 60Mb/s, yes. What am I currently on? 16Mb/s. With Sky. In an area that doesn't have cable. Hello? HELLO? Is this thing on?"

Sky phone system not that good, then?

My phone never rings.

Cras · **Joined:** 30th Mar, 2008 **Posts:** 49244

With Cable and FTTC it's long past time we could get broadband without needing a phone line.

myp · **Posted:** Wed Aug 22, 2012 14:45

Craster wrote:

With Cable and FTTC it's long past time we could get broadband without needing a phone line.

But then they would have to charge £13 a month less fewerers.

Cras · **Joined:** 30th Mar, 2008 **Posts:** 49244

Correct. They'd have to not charge me for something I don't want. Imagine that, eh?

Morte · **Posted:** Wed Aug 22, 2012 14:47

The Last Salmon Man wrote:

"Hello Mr Branson. Yes, I'd like to upgrade my Virgin package please. To 60Mb/s, yes. What am I currently on? 16Mb/s. With Sky. In an area that doesn't have cable. Hello? HELLO? Is this thing on?"

I would have thought most of Nottingham was cabled up? Unless you live in the 'outskirts'.

ApplePieOfDestiny · **Joined:** 17th Dec, 2008 **Posts:** 8293

Morte wrote:

The Last Salmon Man wrote:

"Hello Mr Branson. Yes, I'd like to upgrade my Virgin package please. To 60Mb/s, yes. What am I currently on? 16Mb/s. With Sky. In an area that doesn't have cable. Hello? HELLO? Is this thing on?"

I would have thought most of Nottingham was cabled up? Unless you live in the 'outskirts'.

Myp lives in an area known as withoutskirts

myp · **Posted:** Wed Aug 22, 2012 14:49

Morte wrote:

The Last Salmon Man wrote:

"Hello Mr Branson. Yes, I'd like to upgrade my Virgin package please. To 60Mb/s, yes. What am I currently on? 16Mb/s. With Sky. In an area that doesn't have cable. Hello? HELLO? Is this thing on?"

I would have thought most of Nottingham was cabled up? Unless you live in the 'outskirts'.

I live right on the border of Nottingham and Hucknall.

Money's too tight to mention.

Morte · **Posted:** Wed Aug 22, 2012 14:51

The Last Salmon Man wrote:

Morte wrote:

The Last Salmon Man wrote:

"Hello Mr Branson. Yes, I'd like to upgrade my Virgin package please. To 60Mb/s, yes. What am I currently on? 16Mb/s. With Sky. In an area that doesn't have cable. Hello? HELLO? Is this thing on?"

I would have thought most of Nottingham was cabled up? Unless you live in the 'outskirts'.

I live right on the border of Nottingham and Hucknall.

Money's too tight to mention.

Christ, well I'm suprised they've got round to doing away with the telegram yet then. :hat:

DavPaz · **Joined:** 27th Jun, 2008 **Posts:** 38667

Have-Nottingham

Morte · **Posted:** Wed Aug 22, 2012 14:54

Morte wrote:

The Last Salmon Man wrote:

Morte wrote:

The Last Salmon Man wrote:

"Hello Mr Branson. Yes, I'd like to upgrade my Virgin package please. To 60Mb/s, yes. What am I currently on? 16Mb/s. With Sky. In an area that doesn't have cable. Hello? HELLO? Is this thing on?"

I would have thought most of Nottingham was cabled up? Unless you live in the 'outskirts'.

I live right on the border of Nottingham and Hucknall.

Money's too tight to mention.

Christ, well I'm suprised they've got round to doing away with the telegram yet then. :hat:

Still could be worse I have a mate in Ledbury who is condemned to crappy DSL speeds as when BT laid the original cable they didn't even use copper but some crappy copper alloy that generates a load of noise that I'm not sure when they are planning to replace.

Cras · **Joined:** 30th Mar, 2008 **Posts:** 49244

DavPaz wrote:

Have-Nottingham

The 99%ingham

Zardoz · **Posted:** Wed Aug 22, 2012 15:51

Nothingham.

MaliA · **Posted:** Wed Aug 22, 2012 15:53

I have some friends that live in Beeston. Beeston's quite nice. I assume the rest of Nottingham is like that, too.

myp · **Posted:** Wed Aug 22, 2012 16:19

MaliA wrote:

I have some friends that live in Beeston. Beeston's quite nice. I assume the rest of Nottingham is like that, too.

Beeston is a bit rank, to be honest. Full of students and chavs.

Put it this way: it's slightly better than where I live.

Zardoz · **Posted:** Wed Aug 22, 2012 17:08

It was nice when I was there.

myp · **Posted:** Wed Aug 22, 2012 17:09

Zardoz wrote:

It was nice when I was there.

I guess it's all right during the day, but there's a LOT of fighting in the evenings.

Cras · **Joined:** 30th Mar, 2008 **Posts:** 49244

They're all fighting because the kebab shop's closed and you CAN'T GET A FUCKING TAXI.

Zardoz · **Posted:** Wed Aug 22, 2012 17:15

Mmm kebab...

Joans · **Joined:** 31st Mar, 2008 **Posts:** 8655

Craster wrote:

They're all fighting because the kebab shop's closed and you CAN'T GET A FUCKING TAXI.

I think we've just missed the fourth anniversary of the birth of this joke. We should have had a party.

myp · **Posted:** Wed Aug 22, 2012 19:01

Joans wrote:

Craster wrote:

They're all fighting because the kebab shop's closed and you CAN'T GET A FUCKING TAXI.

I think we've just missed the fourth anniversary of the birth of this joke. We should have had a party.

Fifth anniversary seems apt.

Cras · **Joined:** 30th Mar, 2008 **Posts:** 49244

I'd come to that party, but I wouldn't be able to get home afterwards.

ApplePieOfDestiny · **Joined:** 17th Dec, 2008 **Posts:** 8293

I managed to get a taxi in Nottingham once. Unfortunately myp then forgot where he lived. Then forgot how to talk. Then forgot how to be awake.

myp · **Posted:** Wed Aug 22, 2012 19:51

APoD: so where are we going?

Me: my house!

APoD: what address?

Me: Ummm.... cor, it's just slipped my mind.

APoD: :facepalm:

ApplePieOfDestiny · **Joined:** 17th Dec, 2008 **Posts:** 8293

The Last Salmon Man wrote:

APoD: so where are we going?

Me: my house!

APoD: what address?

Me: Ummm.... cor, it's just slipped my mind.

APoD: :facepalm:

The arsebanditry was only further enhanced by the fact that you had got into a fight with Ange, and you two weren't talking, and she was in another cab, and not answering her phone because she was upset.

You're such a catch.

throughsilver · **Joined:** 30th Mar, 2008 **Posts:** 6197

The Last Salmon Man wrote:

Hmmmm, I'm paying through the nose (£80pm for TV, broadband, phone) and all I get is 'up to 16Mb', which seems to be about 7Mb in real terms.

How heart-achingly painful would it be to switch to Virgin? The only thing I stand to lose is F1 in HD that I can see.

Sky Atlantic isn't on Virgin.

myp · **Posted:** Wed Aug 22, 2012 21:43

ApplePieOfDestiny wrote:

The Last Salmon Man wrote:

APoD: so where are we going?

Me: my house!

APoD: what address?

Me: Ummm.... cor, it's just slipped my mind.

APoD: :facepalm:

The arsebanditry was only further enhanced by the fact that you had got into a fight with Ange, and you two weren't talking, and she was in another cab, and not answering her phone because she was upset.

You're such a catch.

Oh, the tumultuous days of our youth.

Cras · **Joined:** 30th Mar, 2008 **Posts:** 49244

You're such a complete twat for not coming to the cottage.

Kern · **Posted:** Wed Aug 22, 2012 21:53

The Last Salmon Man wrote:

ApplePieOfDestiny wrote:

The Last Salmon Man wrote:

APoD: so where are we going?

Me: my house!

APoD: what address?

Me: Ummm.... cor, it's just slipped my mind.

APoD: :facepalm:

The arsebanditry was only further enhanced by the fact that you had got into a fight with Ange, and you two weren't talking, and she was in another cab, and not answering her phone because she was upset.

You're such a catch.

Oh, the tumultuous days of our youth.

I once drew an 'X' on a crappy tourist map when I was so merry I couldn't remember where I was staying. Checking the map the next morning, the 'X' was completely in the wrong place.

ApplePieOfDestiny · **Joined:** 17th Dec, 2008 **Posts:** 8293

Superfluous data removed wrote:

You're such a complete twat.

Curiosity · **Posted:** Wed Aug 22, 2012 22:29

ApplePieOfDestiny wrote:

The Last Salmon Man wrote:

APoD: so where are we going?

Me: my house!

APoD: what address?

Me: Ummm.... cor, it's just slipped my mind.

APoD: :facepalm:

The arsebanditry was only further enhanced by the fact that you had got into a fight with Ange, and you two weren't talking, and she was in another cab, and not answering her phone because she was upset.

You're such a catch.

I remember that, as I was in the cab with Ange.

I think.

ApplePieOfDestiny · **Joined:** 17th Dec, 2008 **Posts:** 8293

Curiosity wrote:

ApplePieOfDestiny wrote:

The Last Salmon Man wrote:

APoD: so where are we going?

Me: my house!

APoD: what address?

Me: Ummm.... cor, it's just slipped my mind.

APoD: :facepalm:

The arsebanditry was only further enhanced by the fact that you had got into a fight with Ange, and you two weren't talking, and she was in another cab, and not answering her phone because she was upset.

You're such a catch.

I remember that, as I was in the cab with Ange.

I think.

Ah, I couldn't remember which night it actually was. But if you were there, I think it was the night of the Weetabix dictionary and Billie Pipers spaniel eared tits.

myp · **Posted:** Thu Aug 23, 2012 7:31

Oh, if it was that night I totally remember why I was in trouble as well.

MaliA · **Posted:** Thu Aug 23, 2012 8:47

The Last Salmon Man wrote:

MaliA wrote:

I have some friends that live in Beeston. Beeston's quite nice. I assume the rest of Nottingham is like that, too.

Beeston is a bit rank, to be honest. Full of students and chavs.

Put it this way: it's slightly better than where I live.

When we're down there we don't go out late at all. About 7pm or so. This is due to friend's wife struggling to manage sugar levels so she's pretty much asleep after a couple of glasses of wine, and now she's up the duff, so we don't go out at all. Which is a shame, as we went to a superb pub (might have been the Victoria).

myp · **Posted:** Thu Aug 23, 2012 8:51

MaliA wrote:

The Last Salmon Man wrote:

MaliA wrote:

I have some friends that live in Beeston. Beeston's quite nice. I assume the rest of Nottingham is like that, too.

Beeston is a bit rank, to be honest. Full of students and chavs.

Put it this way: it's slightly better than where I live.

When we're down there we don't go out late at all. About 7pm or so. This is due to friend's wife struggling to manage sugar levels so she's pretty much asleep after a couple of glasses of wine, and now she's up the duff, so we don't go out at all. Which is a shame, as we went to a superb pub (might have been the Victoria).

Oh, that's quite a way away from the main town centre. I expect that's ok, but I've not been there myself.

I worked just off the high street in Beeston for three years. I saw many a sight I wish I hadn't.

Doctor Glyndwr · **Joined:** 30th Mar, 2008 **Posts:** 32624

ApplePieOfDestiny wrote:

But if you were there, I think it was the night of the Weetabix dictionary and Billie Pipers spaniel eared tits.

Until you wrote this, I was thinking "I was there! I remember the night they had a fight and went home separately!"

But I don't remember this. So it must have been a different time that happened then

MaliA · **Posted:** Thu Aug 23, 2012 9:13

The Last Salmon Man wrote:

MaliA wrote:

The Last Salmon Man wrote:

MaliA wrote:

I have some friends that live in Beeston. Beeston's quite nice. I assume the rest of Nottingham is like that, too.

Beeston is a bit rank, to be honest. Full of students and chavs.

Put it this way: it's slightly better than where I live.

When we're down there we don't go out late at all. About 7pm or so. This is due to friend's wife struggling to manage sugar levels so she's pretty much asleep after a couple of glasses of wine, and now she's up the duff, so we don't go out at all. Which is a shame, as we went to a superb pub (might have been the Victoria).

Oh, that's quite a way away from the main town centre. I expect that's ok, but I've not been there myself.

I worked just off the high street in Beeston for three years. I saw many a sight I wish I hadn't.

It might not have been the Victoria. It was near a church, and sort of L shaped. Lots of real ale and small decked beer garden facing a car park.

ApplePieOfDestiny · **Joined:** 17th Dec, 2008 **Posts:** 8293

Doctor Glyndwr wrote:

ApplePieOfDestiny wrote:

But if you were there, I think it was the night of the Weetabix dictionary and Billie Pipers spaniel eared tits.

Until you wrote this, I was thinking "I was there! I remember the night they had a fight and went home separately!"

But I don't remember this. So it must have been a different time that happened then

I believe it has happened to me 3 times. I've been to Nottingham 4 times.

myp · **Posted:** Thu Aug 23, 2012 9:17

ApplePieOfDestiny wrote:

I believe it has happened to me 3 times. I've been to Nottingham 4 times.

The first time may have been before we were together. :DD

Be Excellent To Each Other

Virgin - TiVo service

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