MaliA wrote:
Naval engineering aside, it isn't that tricky to press another button on the exchange.
You would be surprised, there are so many layers of bullshit sky have to wade through to get even the simplest things done, this is entirely down to BT owning everything and doing everything in their power to lose other companies business.
You would not believe the shit I went through with BT when I switched to Sky. Please note: experiences may differ from area to area as will who owns what, I'm normally under the Nottingham catchment area for everything.
My line was so fucked that in the end Sky forced BT to replace the overhead telephone cables running to my house as all the problems had been to do with them screwing up the first replacement they did just after I switched and not testing it properly because I didn't have a BT number, even though
BT themselves own the line and sky is just renting from them.
It took them over 6 months to sort it and it was all because BT did everything possible to stall and deny it was a line issue, the support people at sky were really good, they outright said there was a line issue right at the start because (no shit Sherlock) every line and router test was screaming line fault and that BT had been informed and it was in their hands - apparently non-BT numbers are "low priority" and there is sweet Fanny Adams Sky can do about that if they complete it within a certain window, so say there are 5 things BT has to test and fix and they have up to 5 days to test and then up to 5 days to fix then they will do it right at the last second each time (again, depending on who you get, I'm sure there are plenty of nice BT people out there, unfortunately none of them were assigned to me). That's not counting all those requests that get "lost" in the system.
Going from a bt line to a sky line takes the same amount of time (as maliA was quoted) but Sky do some sort of voodoo to make sure that your phone stays BT till the second they switch. BT will call you every day asking if you are sure/is there anything that would change your mind/would you like to take a customer satisfaction survey/we have new internet offers. Every. Single. Day. Internet switch over from BT internet is 3 days.