Be Excellent To Each Other

Bought mouse in August, scroll wheel has stopped scrolling, plugging other mice in shows their scroll wheels still work. I have my receipt and want to return the mouse. I have no box for the item though, are they known to fuck people about for not keeping a box?

They might, given the driver disc, manuals, etc might no longer be present.

But with PC World, the quality of response you get from the staff for any enquiry will depend largely on a combination of the following:
-shift patterns
-weather patterns
-phase of the moon
-proximity of corrupt homes for 'special needs' people trying to make some cash on the side
-oxygen content of the air
-presence or proximity of any human females
-whether Superdrug had any zit cream in that morning
-if you visibly have a better and more satisfying life than them
-whether or not you're in Hull

I should certainly hope not. I've got half a loft full of boxes sealed in black bags but only the expensive items. Fuck keeping every one of them ! I could start a cardboard city for the homeless.

If you want to swap a like for a like, surely you can let them keep the broken mouse in the box for the new mouse.

When I worked at GAME and we had similar returns with no boxes, we always did that.

Well, not to worry. My car's got a flat battery and I can't afford to replace it, therefore can't get to PC World anyway.

Bit drastic buying a new car cos the batterys flat dont ya think?

Not my car, it's a design collaboration between Peugeot and Stephen King.

Keep the box for anything you buy for a year. That's what I do anyway.


As for what Pc world will do, I dunno, although my cousin bought her pc from them and they messed her around for weeks when it broke (had to replace the motherboard in the end, and I was roped in to help when the dumped the remains round to her house - didnt even put the side panel back on!!!!)

Well, I'm going to look at it like this - if I'd spent the same amount on an Xbox 360 controller I could hardly have kept the packaging for that, so fuck them if they try it on. I remember when we took my wife's netbook back in, first we were told to send it to the manufacturer, so we said no, as we'd bought it off PC World. Then the guy tried to send us away with a phone number to ring, and we had to refuse that as well, on the basis that we'd bought it in that shop and so on and so forth. Oh, and he asked us if "it had been dropped" or, in plain English "Have you damaged it yourself?" which is pretty bloody insulting. Eventually they took it off us and a few weeks later it was back, and the same fault recurrred and still does to this day, but they're not really worth the hassle anymore.

If I could somehow try mice for comfort online, I'd have bought one from elsewhere. As it is there's only PC World you can go to to try mice and once you are in there if the price is the same, you might as well buy the thing.

And there's no room for a box like that in my current house, which is half the size of the one we just moved from, plus it was one of those where you unpack it and everything is tucked in nice and tight but try folding the insets back the way they were to put it away tidily and you'll be there all afternoon. It went straight in the bin once the mouse had gone through initial testing.

Fuck PC World and other shops anyway, all the hardware I have bought in the past 7 years has been from Ebuyer ( the majority) Amazon (my monitor) and Play.com (graphics card)

My last mouse cost £3 from Ebuyer which was black, optical and PS/2 which is what i needed. Argos would have charged £5 and I've no idea how much from PC World.

I've had returns experience from all 3 online shops btw, and had no problems whatsoever.

PC world are OK for cheap desktop PCs and cheap laptops in my book. They're usually always local and quick and easy.

However their peripherals are grossly over priced. USB cables, printer cables, power supplies, fans, graphics cards.. All marked up to stratospheric prices.

When you walk into their nice clean stores with all of those flourescant lights running you are paying for all of that.