Be Excellent To Each Other

Hey all. Sorry to be a pain and all, but Scan are trying to skank me.

So I bought a computer motherboard. It arrived and it was dead. I spent seven hours trying to get it to fire but alas, nothing.

I then realised I had no thermal grease left, so after an entire wasted day I have now got a pile of parts all over the floor, unable to get the PC back together.

I phoned Scan (at 10p a minute I hasten to add) and they have told me the following.

It is quite probably your processor. Being that the bios on the board as shipped may not support it. If we recieve the board back and find that out you will be charged £15+ VAT to cover our couriers and time, and we will not refund you the £7 initial shipping cost.

I don't have another CPU to try in there, so I asked if there was any way I could save myself from losing around £25. He said yes, if I pay the return shipping and ship it back at my cost (PO or whatnot) I would get a £49 refund, but not the initial £7 shipping. So that would still leave me at least £14 out of pocket. At first I agreed to this, but then I went back to their website last night and took note of the following.

The Sapphire PURE CrossFireX 770 is designed for AMD Phenom™ true quad-core processors and next generation graphics.

And nowhere does it have an asterix or crucifix saying it may not support mine until I update the bios with a different CPU in. So I looked on the box and saw this.



I point to two logos. One for the original Phenom and one for the Phenom FX (which is what I have). Nowhere in the manual, on the box or anywhere else does it say I may need to flash the bios to support the one I use, so I got onto Sapphire and created a support ticket.

They then told me it will work, but I may need to flash the bios, and even went to the lengths to provide me with a complete 'how to' on doing so. They obviously missed the part where it's dead as a dodo.

So I phoned Scan back and informed them of all of the above and they just keep saying "nowhere does it say that it supports your specific processor without a bios update". But my processor is a Phenom FX. So surely if Sapphire were stupid enough to put that logo on the box and even state that it supports the Phenom FX series it's a clear cut case of not as described?

NVM.

Sapphire have admitted that any bios can run my CPU, so it's simply Donald.

STOP BUYING COMPONENTS!

Seriously, though, how many motherboards have you bought in the last two years? My answer is one.
I don't really want you to stop buying components, I like that you're constantly trying to build some sort of super computer.

My answer is 0.

Yes: send it back, get a full refund and stop buying motherboards and processors and graphics cards. SRSLY.

Try flashing the BIOS.

Rub the cat up and down it then send it back.

Two. One in November 2008 and one about a month ago.

Just motherboards, or motherboards that have lots of things attached to them and come in a case?

Just motherboards = 0

Both! My rationale is that if you're receiving a new motherboard, you're more than likely building a completely new computer. Therefore, more motherboards = more computers. Unless your motherboard blew up or whatever.

Your mother's a motherboard.

haha he said it! Flash that BIOS JC! Flash the living daylight out of it.

Aye, but my rational is that I typically buy new computers whole these days, which technically counts as buying a motherboard...

I own two motherboards. Both work fine. (Asus CHII and an Assrock).

I'm sorted on boards, 'cos when I took my 9950 out last night I wrote down the production code and found out it's 125w. So I've simply ordered another Alive Asrock for £30 and will FLASH THE BIOS DUN DUN DUUUUUH to the one that no one else has.

You PC-upgrader people are like aliens. Bunch of gibberish-spouting weirdos.

On the legal point, the fact you've disassembled the motherboard means you're fucking lucky they're offering you anything at all. Take the money.

Do we need to organise some sort of intervention?

Que?

I possibly misread your post - I thought the "pile of parts" was the motherboard.

In any event, take the money.

Yeah I will

The pile of parts was what I am now left with that I can't put back together (no thermal paste )