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 Post subject: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 12:48 
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Excellent Moose

Joined: 3rd Apr, 2008
Posts: 171
Ordered a cheap blu-ray (~£5) a while back and instead Mr. Large-online-retailer has sent me a TV series boxset (~£30).

Where do i stand legally, can I keep it? Can I flog it on eBay? Will my children still visit me in prison?

Additional fact! I've already seen the series so I've no interest in keeping it.


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 12:57 
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Hibernating Druid

Joined: 27th Mar, 2008
Posts: 49353
Location: Standing on your mother's Porsche
You have to smash it all up and send them proof.

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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 13:10 
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ugvm'er at heart...

Joined: 4th Mar, 2010
Posts: 22391
Legally, no you can't, it doesn't come under the unsolicited goods part as you asked for a blu-ray and got sent something that was obviously a mistake.


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 13:13 
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Joined: 30th Mar, 2008
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Location: Shropshire, UK
What Trooper said.


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 13:14 
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Excellent Moose

Joined: 3rd Apr, 2008
Posts: 171
I had a feeling that might be the case, I doubt they'd ever work out I had it but not really worth the the 10 year stretch in Guantanamo for a Blu-ray...


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 13:16 
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Hibernating Druid

Joined: 27th Mar, 2008
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Location: Standing on your mother's Porsche
I'd tell them to send me what I ordered and ask them to organise collection for the box set.

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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 13:18 
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Excellent Moose

Joined: 3rd Apr, 2008
Posts: 171
They have a good returns system, can print off a pre-paid label and shove it back to them, but the lure of crimes is strong :ninja:


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 13:23 
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Hibernating Druid

Joined: 27th Mar, 2008
Posts: 49353
Location: Standing on your mother's Porsche
emoose wrote:
but the lure of crimes is strong :ninja:

Send them a ransom note.

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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 13:31 
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Unpossible!

Joined: 27th Jun, 2008
Posts: 38651
If it's amazon, tell them. They'll probably send the one you wanted and say you can keep the box set. They're very good when it's them that made the mistake.


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 14:10 
SupaMod
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"Praisebot"

Joined: 30th Mar, 2008
Posts: 17093
Location: Parts unknown
It doesn't sound like its worth keeping so I'd come clean. It'll give you a good feeling inside if nothing else.


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 15:01 
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Excellent Moose

Joined: 3rd Apr, 2008
Posts: 171
I do like a good feeling :hat:


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Fri Jan 27, 2012 15:02 
SupaMod
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Commander-in-Cheese

Joined: 30th Mar, 2008
Posts: 49244
Zardoz wrote:
I'd tell them to send me what I ordered and ask them to organise collection for the box set.


Do this, and also ask them to refund the original postage fee for the delay and inconvenience.

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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Sat Jan 28, 2012 2:39 
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Can you dig it?

Joined: 5th Apr, 2008
Posts: 4818
Take the discs out and smear excrement in the boxes.


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Sat Jan 28, 2012 2:40 
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Can you dig it?

Joined: 5th Apr, 2008
Posts: 4818
And then keep it all anyway.


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 Post subject: Re: Retailer sent the wrong item, can i keep it?
PostPosted: Sat Jan 28, 2012 3:01 
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Full of plumptiousness

Joined: 30th Mar, 2008
Posts: 799
Location: Just left of perfection
Yeah, the right thing to do is to e-mail them and explain. But, after doing so, if they make life difficult for you in any way in terms of returning the item or they do not respond in a reasonable time frame (say, two weeks) then I feel you are within your moral rights to keep it as a 'windfall' item. Life is too short to try and correct an error on the part of some super-mega corp.

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