I've booked and paid for a house in Tenby for a week in June with my parents
Next week I would have got details on address and how to get keys etc
Instead of that, I get an email that starts with...
"This is a courtesy email to let you know the owner is having another house built across the drive from (the house we have rented)"
They knew about this when they took my money back in February, the reason for this sudden courtesy is that the building work has overrun so that now affects my booking as follows
I can't park on the drive of the house (as its a building site), they laughingly offered to refund my parking in some coach park 500 yards away on the production of receipts.
We have to drive to the agent's office miles away to get the keys as I can't use the night safe, there is an HSE issue because it's in the building site the owner has created. Not an HSE issue with the proposal I unload my kids and car in front of the property on a narrow road with a blind bend 20 foot away
The ended with saying that all this shit plus builders on the doorstep hasn't affected any other bookings but offered me around 20% of the booking as a result
Told them to refund me and I'll find something else, the agent had the cheek to link me another property from the tosser who owns this one as an option!