Craster wrote:
I'd like to know how they think you passing them over to someone else who happens to have a woman's voice (as I have to do whenever I phone Virgin on my mum's behalf) somehow constitutes verification of identity.
Dudley wrote:
I imagine it simply transfers the legal burden from them not following the DPA to you committing fraud if it's not the right person.
More likely that they simply haven't thought about it, and are only doing the minimum to make it look like they're going along with the DPA. We were meant to refuse to divulge anything at all when I was at the library - if someone called up to renew a spouse's books (common), the most I'd say was that if there were any books on that card, they would now be due on date x. I'd very rarely confirm or deny whether there were any - it sounds wanky, but I've known stranger things for people to be snooping and/or manipulating their spouses over. Kids are another matter, though - if they're under a certain age, their parents would have signed on their behalf anyway, so it's not technically their account.