chinnyhill10 wrote:
When I switched from o2 consumer to o2 business they put me through to their customer retention team to try and keep me on the consumer package. I explained to the woman that I wasn't leaving o2 but she was having none of it.
I switched ISPs the other day and, fearing that I'd get the same retention crap, phoned my previous provider 10 minutes before their office closed. They didn't ask me why I was switching, or if they could get me to stay, or if I'd considered package X or offer Y. Just gave me a MAC thingy and cancelled the account*. This is going to be my plan for dealing with pushy sales people from now on - call when they're least likely to care.
*The previous provider were Zen, who probably wouldn't have been pushy anyway as they were consistently great whilst I was with them. This may mean my plan is based on bad assumptions about just how pushy sales people can be, even when they're about to go home.