Not sure this is going to end well.
I had an Amazon parcel delivered by Hermes (Christmas, I guess), but it had to go back. Amazon sent me the labels, but it wasn't very clear about getting it picked up, did I need to arrange it, or was someone just going to come?
I might have messed with the system slightly by also getting Hermes to come and collect another package, so when the nice Hermes lady came for that one, I asked her if she'd take the return as well, and as it scanned ok, she did. Checked the tracking and it had all gone through correctly.
Checked the tracking again this morning, and it's now been updated to say they tried to collect it, but I wasn't in (this is about 2 hours after it was actually collected). Obviously, I was in, and I was in all day yesterday when they presumably tried again to collect (without updating the tracking).
I'm hoping Hermes legendary customer service can sort this out for me (although collecting a parcel then updating the tracking to say you haven't had it is basically theft, right).