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 Post subject: Unhappy Sky Box
PostPosted: Mon May 18, 2009 14:40 
SupaMod
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Est. 1978

Joined: 27th Mar, 2008
Posts: 69725
Location: Your Mum
My Sky HD box is out of warranty by about six months, I think. It used to work fine, but since the recent update it's developed some fuck-annoying problems (such as getting 'stuck' when rewind/fast forwarding through stuff and crashing for no real reason).

Do I have a case to get it replaced for free?

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 Post subject: Re: Unhappy Sky Box
PostPosted: Mon May 18, 2009 14:42 
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Skillmeister

Joined: 27th Mar, 2008
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My Sky+ box does those two things all the time.

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 Post subject: Re: Unhappy Sky Box
PostPosted: Mon May 18, 2009 14:43 
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Commander-in-Cheese

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I'd say if you can gather some evidence (from AV forums, for example) that lots of people are having a similar problem with the same update, then yes - as you could argue that they actively 'broke' it.

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 Post subject: Re: Unhappy Sky Box
PostPosted: Mon May 18, 2009 14:46 
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Joined: 30th Mar, 2008
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Like my colleague did with her Thomson DVR, as I just mentioned in that thread. If they fucked it up, you've got good grounds on the SoGA. Which should apply to Sky, because you pay for the box up front and/or in the subscription, it's not a gift.

You shouldn't need proof that it affects multiple boxes, it affects your box.


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 Post subject: Re: Unhappy Sky Box
PostPosted: Mon May 18, 2009 14:49 
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Commander-in-Cheese

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Without similar attestations from others though, you'll have difficulty demonstrating that it was the update that fucked the box rather than just a result of wear and tear.

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 Post subject: Re: Unhappy Sky Box
PostPosted: Mon May 18, 2009 14:54 
Excellent Member

Joined: 30th Mar, 2008
Posts: 489
my (2 year old) sky hd box does the same, and needs to be unplugged every 2-3 weeks.


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 Post subject: Re: Unhappy Sky Box
PostPosted: Mon May 18, 2009 14:56 
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Master of dodgy spelling....

Joined: 25th Sep, 2008
Posts: 22661
Location: shropshire, uk
My Sky+ needed to be rebooted all the time, unplugged.

Now I 'house keep' the planner every week, that seems to fix it.

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 Post subject: Re: Unhappy Sky Box
PostPosted: Tue May 19, 2009 7:07 
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Honey Boo Boo

Joined: 28th Mar, 2008
Posts: 12328
Location: Tronna, Canandada
My Sky+ box regularly 'breaks' (almost never when I'm there to see it, mind you, and the descriptions I'm given of said breakage are vivid to say the least) so I'm becoming uncomfortably familiar with the various button combinations on the front and on the remote (which is also shit, might I add - the green button barely works, and pausing TV or resuming TV while fastforwarding is usually a case of a swear-filled rewind after hammering the 'PLAY' button does bugger all and you fastforward past three minutes of show).

Thank you, Sky User forums.


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