Warhead wrote:
When I got home from work today Mrs W said she couldn't login on her Chromebook, that it was saying her password was wrong. I tried my login, and got a 2FA message on my phone asking if it was me logging in. When I confirmed it was, the Chromebook started to log me in, then came up with a message that my password couldn't be verified.
I logged into my Google account with no problems on my other devices and my wife can log in to her account, and she can use the Guest browser on her Chromebook and log into her mail account.
Although it's quite an old machine, its still due to get auto updates until September 2021.
As usual, checking out Google Help or Community doesn't give a solution to this scenario. They provide several standard suggesrions, e.g. checking Caps Lock isn't on, that you have the English KB selected,that you have a good internet connection, resetting your passwords, etc, but doesn't offer any suggestions as to what to do if you've tried all those things but the problem isn't resolved. It certainly isn't the passwords that are wrong as they work on other devices. The only other thing I haven't tried is a factory reset, which I'm relucant to do, although I don't think there's much data on it that we can't afford to lose.
After spending more fruitless time reading Chromebook forum suggestions I ended up doing a factory reset and we're all sorted now. If we moist anything, it was probably puppy training guides.