Grrrrrrr. Someone in my office noticed today that Three has rolled 4G out to the area of the city my office is in and everyone in my team who's with Three picked up a 4G signal. Everyone except me that is. It quickly transpired that in the Network Setting for my HTC One Max there isn't even an option to pick up an LTE network; I only have two options in there (WCDMA only or GSM/WCDM auto) while everyone else with a recent handset has at least one more that mentioned LTE.
I checked Amazon (as that's who I bought the phone from) and they only have a
single listing for the phone; though somewhat suspiciously it's completely lacking in any real technical specs for the phone and certainly doesn't mention what bands etc it can deal with.
I talked to a live support person from HTC who took my IMEI and said it was indeed a 3G variant I had as I suspected. However I did another live chat shortly after to ask for more info and the second person said that my handset
was LTE capable, but the options available in Network Settings were driven by what your SIM card was capable of (i.e. Three had given me a 3G only SIM so I should talk to them). However I swapped SIMS with one of the other guys who's getting 4G and I still only got a 3G connection so that's blatantly bollocks. Also, one of the other guys in the office has an HTC One on O2 and he's just got a 3G plan with them but he's still at least got the LTE network option so it's definitely got fuck all to do with the SIM card.
I'm now at the stage where I need to check actual box the phone came in when I get home tonight and, assuming it is 3G only, I'll have to chance my arm with Amazon. Although the listing doesn't mention LTE it doesn't not mention it either (as it's got fuck all info at all) and I think it was a fair assumption on my part that the single variant they'd be offering would be the 4G one. Hell, I can't even think why HTC would be offering a 3G variant for the UK; as it's all backwards compatible it just seems stupid.
I'm mentioning all this just to sanity check my thinking with you good and knowledgeable Beexers. Am I right in assuming I've somehow ended up with a non-LTE capable version of the phone, or is there some way to change the available network options? Is pursuing it with Amazon the best bet here? Not that I expect to get anywhere but I might as well try.